System Overview
What miraBOOK is, what guests and you do with it, and what you switch on yourself
miraBOOK is the booking system behind your-site.example/book. Guests book there themselves, with no phone call and no app: a massage, a table, a room, whatever your business offers. You and your team manage everything in the panel at your-site.example/book/admin. The panel runs in the browser on a computer, tablet or phone and can be installed like an app (Chapter 20).
Beyond taking bookings, miraBOOK reminds guests before the appointment, records who came, builds a history for every guest, and can invite guests back and ask them for a Google review.
- 🌐 Booking page: in English, Thai, Chinese and German, built for phones. Guests choose a treatment or area, a date and a time, fill in their details and send (Chapter 2).
- 🔐 Panel: password-protected. Calendar, bookings, availability and settings, and depending on your plan also reports, customers and the waitlist.
- ⏰ Reminders: guests get a reminder by email before the appointment, and those who booked through LINE also get it there (Chapter 11.1).
- 📊 Reports & customers: revenue, no-show rate and repeat clients at a glance, a CSV export for your accountant (Chapter 8), and a searchable history of every guest (Chapter 9). Pro and Premium
- 💬 Win-back & reviews: invite guests who have not been in for a while, and ask guests who came for a Google review (Chapter 11). Pro and Premium
- 📱 LINE: guests book through LINE and receive their confirmation there (Chapter 16.4). Pro and Premium
- 🍽 Menu link: if you use miraMENU, the confirmation links your digital menu (Chapter 17).
- 🔔 Notifications on your phone: new bookings and cancellations arrive as a notification on your phone the moment they happen, even when the panel is closed (Chapter 20).
- 👥 A login per person: every team member gets their own account and sees their own appointments, not your revenue and not your settings (Chapter 21). Pro and Premium
- 🗑 Nothing is lost by accident: deleted bookings sit in the Trash for 30 days (Chapter 6.4), and every change is recorded in an Activity log that cannot be edited (Chapter 23).
- 🎁 Gift vouchers: sell vouchers online and at the front desk, and redeem them at the appointment (Chapter 24). Guests pay through your own Stripe account (Chapter 25). Pro and Premium
- 🔗 Link & QR code: share your booking page anywhere, and let buttons on your website open it with a treatment, day or time already chosen (Chapter 26).
Who or what guests book
Section titled “Who or what guests book”A booking is always made with a provider that has its own calendar and hours. The panel names it to suit your business: in a massage studio Therapists, the people who give the treatments, in a restaurant Areas such as the terrace or the garden, in a hotel Rooms. Chapter 12 explains how to create and edit them.