Reports

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What your bookings were worth, how many guests did not come, and the files for your accountant

Open Reports in the navigation. Only you see this page, team accounts don’t have it (Chapter 21).

At the top you choose the period: 7 days, 30 days, 90 days or 1 year. It always ends today and counts bookings by the day of the appointment, not the day they were made. The page opens with 30 days. If there was no booking in that time, it moves on to 90 days by itself, then to 1 year.

8.1 The four figures

Figure	What it counts
Bookings	All bookings in the period, cancelled ones included. A couples booking counts once.
No-show rate	Of the appointments marked Attended or No-show in the bookings list (Chapter 6.2), the share of no-shows. Underneath you see how many are marked, for example “3/20 marked”.
Cancellation rate	The share of bookings in the period that were cancelled.
Repeat clients	The share of bookings that come from guests with more than one booking in the same period. Guests are recognised by their email address, so a booking without one never counts. Over 1 year the figure tells you more than over 7 days.

8.2 Revenue

As soon as your bookings have a value, four more tiles appear below the figures:

Tile	What it shows
Revenue	The value of all bookings in the period that were neither cancelled nor marked as no-show. Bookings nobody has marked yet count as well. Underneath: how many bookings that is.
Avg. per booking	Revenue divided by that number.
Lost (no-show)	What the no-shows would have brought in.
Lost (cancelled)	What the cancelled bookings would have brought in.

The value of a booking comes from the prices of its treatments, for a stay from nights times the room rate. It is fixed when the booking is made: if you change a price later, earlier bookings keep their value. It is only worked out again when something on the booking itself changes that sets the price, such as the treatment or, for a stay, the nights. A moved appointment keeps its price. Bookings up to 25 October 2026 carry the price of that day. A booking from Booking.com and the like counts with the amount the site reports (Chapter 28). Several treatments in one booking add up, and a couples booking counts with the couple price set for the treatment. A table or a space without a price is worth 0. If nothing in the period has a value, the four tiles do not appear at all.

A voucher noted on a booking (Chapter 24.3) does not lower the figure. The booking counts at its full price, and the sale of the voucher shows up in the voucher export.

The two lost figures

They put a number on empty chairs. A high Lost (no-show) makes the case for reminders (Chapter 11.1). A high Lost (cancelled) makes the case for the waitlist, which offers a freed time to the next guest (Chapter 10).

8.3 The charts

Chart	What it shows
Bookings per day	One bar per day at 7 and 30 days, per week at 90 days, per month at 1 year. The title stays the same.
Revenue over time	The same in money.
By status	Confirmed, pending, cancelled, attended and no-show. A booking can appear twice, as confirmed and as attended.
By weekday and By hour	When your guests come, by the start of the appointment.
Top providers and Top services	The eight with the most bookings. A booking with two treatments counts for both.
Revenue by service and Revenue by provider	The eight that brought in the most.

A couples booking counts in full for one of its two therapists, in both provider charts. If you share revenue with your team, check couples bookings by hand.

8.4 Export for accounting

At the bottom of the page, under Export for accounting, there are two buttons. The file downloads straight away.

• “Bookings as CSV”: one row per booking in the period chosen at the top, with the columns ID, Date, From, To, Status, Attendance, Provider, Customer, Email, Phone, Services, Persons, Revenue, Currency, Payment and Created. From and To are the times, Created is when the booking was made. A couples booking is one row with 2 persons. Payment stays empty for bookings without online payment, otherwise it says “Paid”, “Open”, “Processing”, “Failed”, “Refunded” or “Expired” (not paid in time, 25.4). The file is called, for example, mirabook-bookings-2026-07-12_2026-10-09.csv.
• “Customers as CSV”: your whole customer list, whatever period is chosen, with the columns ID, Customer, Email, Phone, Bookings, Last visit, Marketing consent, Tags, Notes and Created. Bookings leaves out the cancelled ones. The consent shows as “yes” or “no”. Last visit is the date of the latest booking, and that can be one still ahead. The file name carries the day of the download, for example mirabook-customers-2026-10-09.csv.

Both files are written in the main language of your booking page: the column names, status, attendance, payment and consent, and also the names of providers and services.

The revenue column uses the same calculation as the page. It also lists the value of cancelled and no-show bookings, though. Leave out the rows with the status “Cancelled” and the attendance “No-show”, and the rest adds up to Revenue on the page.

The format follows the same language, so a double click opens the file correctly. For German, semicolons separate the columns and amounts have a decimal comma (25,00), as Excel with German settings expects. For English, Thai or Chinese, commas separate the columns and amounts have a decimal point (25.00). Thai script and German umlauts appear correctly either way.

An entry that starts with =, +, - or @ gets an invisible tab in front. Mostly that means phone numbers such as +66 81 234 5678. Excel then reads them as text rather than as a sum, and no guest can slip a formula into your file through their name.

Only you can download the files. The miraTEQ Support access can open this page but not download anything, and every download appears in the activity log as “Data downloaded” (Chapter 23).

Nothing to see?

If the period you chose has no bookings, the page says “No bookings in this period” and suggests a longer one. A chart without data reads “No data in range”. As long as nobody marks Attended or No-show, the no-show rate shows a dash and “nothing marked yet” (Chapter 6.2).

8.5 Booking value by arrival month

For hotels and homestays, the table Booking value by arrival month appears below the charts. It counts every booking that is not cancelled in the month of arrival, including those from Booking.com and other booking sites, whatever period you picked at the top. It covers three months ahead and twelve back and shows the months with bookings plus the current one.

Column	What it shows
Month	Below it, how many bookings there are
Total	The value of these bookings
Booking sites	The part from Booking.com, Agoda and the like
No-shows	The part from guests marked as no-show. They are included in Total.

A stay counts entirely in the month of arrival, even if it runs into the next one. The values are fixed when the booking is made (8.2); a later price change does not alter them. If a site reports another currency, it gets its own row and is never converted.